Terms & Conditions of Sale

• 1. DEFINITIONS

  • "Company" refers to Robert Scotts Commerce LTD (Company No. 14252682, VAT GB428709962).

  • "Website" refers to RobertScotts.com.

  • "Buyer" means any person or business placing a bid, making a purchase, or otherwise using the Website.

  • "Goods" refers to items listed for auction or sale on the Website.

  • "Auction" refers to timed or flash bidding events conducted on the Website.

• 2. GENERAL

  2.1 Robert Scotts reserves the right to modify these terms at any time. Updated terms will be posted on the Website.
  2.2 The Company may withdraw, cancel, or alter any auction or listing at its sole discretion.
  2.3 All users must be at least 18 years old to register or participate.

• 3. REGISTRATION

  3.1 Buyers must register for an account before placing any bids.

  
  

  3.2 Buyers are responsible for maintaining the confidentiality of their login credentials.

  
  

  3.3 The Company reserves the right to suspend or cancel any account without notice for breach of these terms.

• 4. BIDDING

  4.1 Placing a bid forms a legally binding contract to purchase the Goods if your bid is successful.

  
  

  4.2 Bids cannot be cancelled once placed.

  
  

  4.3 All winning bids must be paid within 24 hours of auction close.

  
  

  4.4 Failure to pay within the time limit may result in cancellation, relisting, account suspension, and recovery action.

  
  

  4.5 The highest bid at the end of the auction will be the winning bid, subject to reserve prices where applicable.

• 5. CONDITION OF GOODS

  5.1 Goods sold may be:

  • Customer returns

  • Liquidated stock

  • Overstock and shelf pulls

  • Items from bankrupt or closed-down businesses

  5.2 Goods are sold "as seen" and "as described", with no guarantees, warranties, or implied fitness for a specific purpose.
  5.3 Items may be untested, damaged, incomplete, or faulty. Buyers are responsible for reviewing images and descriptions before bidding.
  5.4 Robert Scotts accepts no liability for manufacturing defects or missing parts unless stated in the listing.

• 6. PAYMENT

  6.1 All payments must be made within 24 hours of the auction closing.
  6.2 Accepted payment methods include:

  • Credit/Debit Card

    6.3 Late or failed payments may result in administrative fees, suspension of your account, or cancellation of your order.

• 7. COLLECTION & DELIVERY

  7.1 All items will be shipped from our UK warehouse.

  
  

  7.2 Collections are not currently permitted.

  
  

  7.3 Standard dispatch time is 2–3 working days after full payment.

  
  

  7.4 Combined shipping may be arranged by prior request to [email protected].

  
  

  7.5 The Company is not liable for delays caused by courier services or acts beyond its control.

  
  

  7.6 Risk passes to the Buyer upon dispatch.

• 8. RETURNS & REFUNDS

  8.1 All sales are final, and returns are not accepted unless:

  • The item was materially misdescribed, or

  • The wrong item was sent.

  8.2 Claims must be made in writing to [email protected] within 3 days of receiving the item.
  8.3 If a return is accepted, the Buyer is responsible for return postage unless otherwise agreed.
  8.4 Refunds will only be issued once the item is received and inspected.

• 9. LIABILITY

  9.1 The Company is not liable for:

  • Any indirect, special, or consequential loss

  • Loss of profits or opportunity

  • Errors in descriptions, images, or pricing (though we aim for accuracy)

  9.2 Buyers agree to indemnify the Company against all claims, losses, damages, or expenses arising out of breach of these terms.

• 10. DATA PROTECTION

  10.1 All customer data is handled in accordance with our Privacy Policy.
  10.2 We do not sell or share your personal information with third parties except for the purpose of fulfilling your order.

• 11. INTELLECTUAL PROPERTY

  11.1 All content on the Website, including images, text, and branding, is the property of Robert Scotts Commerce LTD and may not be copied, reused, or reproduced without permission.

• 12. DISPUTES

  12.1 These terms shall be governed by English law.
  12.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

• 13. CONTACT DETAILS

  Robert Scotts Commerce LTD
  Unit 2 Garston Farm Barn, Coombe Road, East Meon, GU32 1PP
  Email: [email protected]
  Phone: 07375 523679